I think it important to also let you know that keeping old customer is cheaper to winning new ones. Just as getting a good job is not easy; being an entrepreneur is not also easy either. So, it is very pertinent you know what you going into and be prepared for it on time – the earlier the better.
As a business owner you need to know that not every solution is actually a solution in the real sense. Sometimes when you think you have provided a solution to your customer by your answers; little did you know that you have just complicated their issues with your so called solution; because your solution was not a complete solution.
Another mistake we sometimes make as a business person is thinking we exactly know what your customers exactly want. knowing your customers objectives may sound easy, but it isn’t as we are not always correct!
Answering customers specific question is always very good but sometimes it is not enough. However, today’s business environment ask for more. The giant in today’s business focused on providing total or complete solutions to customers and nothing less.
When customers ask questions or ask for help, very few of them will be satisfied by a surface answer. This is because, customers will still probe, dig and question you answer when thinking outside the box. When they ask you why? they do like to know a bit of how and when as well.
Excellent customer service is very complex, as it deals with human. The professionals who brings simplicity and total solutions is always the winner; that is why you as a business own must learn to play like the professionals. That is why we need to ask questions from our customers for clarity.